Privacy Policy

Last Updated: March 15, 2026

SP Service Center ("we," "our," or "us") operates the website and provides home appliance repair services in Gonda, Uttar Pradesh. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By continuing to use our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide Voluntarily

• Full name
• Phone number
• Email address (if provided)
• Home or service address
• Appliance details and service requirements

This information is collected when you contact us via phone call, inquiry form, WhatsApp, or any other communication channel to book a repair service.

b) Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website URL
• Device type (mobile, desktop, tablet)

This information is collected through cookies, web beacons, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your appliance repair service requests.
• Communication: To contact you regarding your service booking, confirmations, and follow-ups.
• Customer Support: To respond to your inquiries and provide assistance.
• Improvement: To analyze website usage and improve our website, services, and user experience.
• Marketing: To send you promotional offers, service updates, or newsletters (only with your consent). You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Advertising: To run and optimize advertising campaigns through platforms such as Google Ads. This may involve the use of remarketing cookies to show relevant ads to past visitors.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files placed on your device. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements and track the performance of our ad campaigns (e.g., Google Ads remarketing cookies).

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

4. Google Ads and Remarketing

We use Google Ads and Google Remarketing services to advertise on third-party websites. Google uses cookies to serve ads based on your prior visits to our website. This means you may see our advertisements on other websites across the internet.

You can opt out of Google's use of cookies by visiting Google Ads Settings. Alternatively, you can opt out of third-party vendor cookies by visiting the Network Advertising Initiative opt-out page.

5. Third-Party Services

We may use third-party service providers that collect, monitor, and analyze data to help improve our services. These third parties have their own privacy policies. Key third-party services we may use include:

• Google Analytics — for website traffic analysis
• Google Ads — for advertising and conversion tracking
• Google Tag Manager — for managing tracking scripts

We do not sell, trade, or rent your personal information to any third parties.

6. Data Security

We take the security of your personal information seriously and use commercially reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for up to 3 years for warranty and business purposes.

8. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data, subject to legal obligations.
• Opt-out: You can opt out of receiving marketing communications at any time by contacting us.

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SP Service Center
Shop No. 4, Yash Complex, Civil Lines,
Ambedkar Chauraha, Police Line,
Gonda, Uttar Pradesh 271001

📞 Phone: 92501 75229
🕐 Hours: Mon-Sun, 9:00 AM – 11:00 PM